Ontario Expanding Innovative Model to Deliver Better, Connected Care

Published on April 26, 2021

Throughout the COVID-19 pandemic, we have seen more than ever how critical it is for patients to receive timely and effective care – when and where they need it. That is why this government is launching a new 9-1-1 model of care pilot in York Region, which ensures paramedics have more options to provide safe and appropriate treatment for patients at home or in the community, while helping to protect hospital capacity as we continue to respond to the third wave of COVID-19.


Currently, paramedics are required to bring 9-1-1 patients to overcrowded emergency departments, even when there are appropriate care models are available in the community.


In York Region’s model, eligible palliative care patients dialing 9-1-1 will have the option to be treated on-scene for pain and symptom management by trained paramedics who are able to administer medications. With the patient’s consent, paramedics can directly refer the patient for follow-up care with their primary palliative care team.


York Region Paramedic Services are partnering with the Central Home and Community Care Support Services Palliative Care Network (under the Central Ontario Health region) and the Central East Prehospital Care Program on this initiative, which enables paramedics to be a part of a Community Palliative Care model within the community. The pilot project will be in place for one year, after which it will be evaluated to assess outcomes, identify where program adjustments may be needed, and how to implement models of care throughout the province.


By enabling our world-class paramedics to support our most vulnerable patients in the most appropriate setting, our government is taking yet another measure to maximize our health system capacity and protect our hospitals. These pilots continue to deliver on our government’s commitment to put an end to hallway health care and build a modern, connected health care system that is centered around patient needs and choice.