Ontario’s Action Plan for a People-Focused Government

Published on October 19, 2020

Premier Ford and Minister Bethlenfalvy released an action plan to make government services simpler, easier to use, and more convenient during the COVID-19 pandemic and beyond.

The Ontario Onwards: Ontario’s COVID-19 Action Plan for a People-Focused Government includes more than 30 projects that will improve the way people and businesses interact with government, saving them time while making government operations more efficient.

The action plan is a roadmap to make public sector services more customer-focused and digital- and data-driven, while increasing the speed of government operations and decision-making. Through it the government is focusing on:

  • Making government services more digitally accessible
  • Reducing red tape and simplifying policies while protecting public health and safety
  • Improving government purchasing
  • Creating more responsible and flexible public services

One of the projects identified in the action plan is developing a digital identity, based on digital wallet technology.

Starting in January, the government will consult with industry on how the province could introduce a secure digital identity for Ontarians by the end of 2021, allowing citizens to safely verify their identity, online or in person. A digital identity will make life easier and more convenient, while protecting people’s data and helping to combat identity fraud. For example, using a digital identity:

  • A senior could check in to a doctor’s appointment online. This touchless registration would support COVID-19 safety protocols;
  • A small business owner could cut through red tape by registering for licenses and permits and opening accounts online; or
  • A student could skip a trip to the bank to open their first account by verifying their ID online.

The government is committed to making Ontario the leading digital jurisdiction in the world. We cannot afford to be an offline government in an online world.

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