Visitors in Long-term Care, Retirement Homes and Congregate Care Settings

Published on June 12, 2020

The government announced the introduction of a gradual, staged resumption of visits to long-term care homes, retirement homes, and other congregate settings. This includes homes serving people with developmental disabilities, shelters for survivors of gender-based violence and human trafficking, children's residential settings, and those residential settings supporting vulnerable Indigenous individuals and families both on and off reserve.

In March, to help combat the spread of COVID-19 in our congregate care homes, and to best protect our most vulnerable, we had to make the difficult decision to suspend family visits. We know this decision was incredibly difficult for families so today we are happy to announce we are taking steps to reuniting families with their loved ones.

Starting June 18th, 2020 congregate care homes will be allowed to permit non-essential visitors into their homes, with restrictions.

These restrictions include:

  • Home isn’t in outbreak (or suspected of outbreak)
  • Home has procedures in place for resuming visits that account for their specific setting
  • Home has a process for communicating procedures with residents, guests, families and staff
  • Home has protocols in place to maintain highest IPAC standards
  • Home maintains list of visitors
  • Can allow for time limited to allow equitable access but no less than 30 minutes at least once a week per resident

Rules for Visitors:

  • Must pass active screening
  • Attest to having a negative COVID-test result within 2-weeks
  • Comply with IPAC/infection control protocols
  • physical distancing is still required (as is mask use)

Long-term Care Homes

  • One visitor, per resident
  • Can only visit within outdoor spaces

Retirement Homes

  • Number of visitors per resident is up to the home’s policy and procedures
  • Can visit within indoor and outdoor spaces

Other Congregate Care Homes:

  • Two visitors, per resident
  • Can only visit within outdoor spaces

For additional information, please click here.